Terms & Conditions
Welcome to Saj Mohol. These Terms & Conditions govern your use of our website, services, and the purchase of any premium home decor products from our online platform. By accessing our site and placing an order, you agree to be bound by the terms outlined below. Please read them carefully.
1. Business Identity and Intellectual Property
This website is operated by Saj Mohol, a premier online destination for luxury home decor in Bangladesh.
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All content displayed on this website—including text, graphics, brand logos, custom imagery, product design layouts, and digital assets—is the exclusive intellectual property of Saj Mohol.
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Any unauthorized reproduction, modification, distribution, or commercial exploitation of our materials without explicit written consent is strictly prohibited.
2. Product Information and Pricing Accuracy
We strive to ensure that all product descriptions, images, dimensions, and pricing details are as accurate as possible. However, please note:
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Visual Variations: Due to differences in monitor displays, studio lighting, and the artisan nature of handcrafted pieces, minor variations in color or texture may occur.
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Pricing and Inventory Errors: Saj Mohol reserves the right to correct any typographical errors, inaccuracies, or omissions regarding pricing and availability at any time without prior notice. If an item is ordered at an incorrect price due to a system error, we reserve the right to cancel the order and provide a full refund.
3. Order Acceptance and Contract Formation
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Order Placement: When you place an order on our platform, it represents an offer to purchase. A binding contract is only formed once your order has been officially verified and dispatched by our team.
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Order Cancellation: We reserve the right to refuse or cancel any order at our sole discretion due to reasons including, but not limited to, product unavailability, suspected fraudulent activity, or delivery limitations in specific regions.
4. Shipping, Fragile Delivery, and Risk of Loss
Because our inventory includes high-end, fragile items such as luxury lighting, crystal accents, and large metal wall art, we employ specialized logistics:
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Nationwide Shipping: We offer secure delivery across Dhaka, Chittagong, and other major districts in Bangladesh. Estimated delivery timelines are provided as guidelines and are subject to third-party courier handling.
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Inspection Upon Delivery: Title and risk of loss pass to you upon delivery of the items. We highly recommend inspecting all fragile parcels immediately upon arrival in the presence of the delivery agent.
5. Returns, Exchange, and Refund Policy
To maintain high standards of quality control and hygiene for premium home accents:
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Damaged Items: If an item arrives damaged or broken during transit, it must be reported to our customer support desk within 24 hours of delivery with supporting unboxing video or photographic proof.
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Eligibility: Eligible exchanges or returns apply only to manufacturing defects or incorrect item dispatches. Items must be returned unused, unaltered, and in their original premium packaging.
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Refund Processing: Approved refunds will be credited back through your original payment method (e-wallet, bank transfer, or cash-on-delivery adjustments) within a specified processing window.
6. Limitation of Liability
Saj Mohol, its directors, and its employees shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of this website, delayed deliveries due to natural disruptions, or the performance of products purchased through our store.
7. Governing Law
These Terms & Conditions are governed by and construed in accordance with the applicable laws of the People’s Republic of Bangladesh. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
8. Amendments to These Terms
Saj Mohol reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. It is your responsibility to check our website periodically for changes. Your continued use of the platform following any updates constitutes acceptance of those changes.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us directly through our official Contact Us channel or email our compliance support desk.